At Civistravora, personal information enters our systems for practical reasons: placing an order, getting shoes to the right Hong Kong address, responding to a question, arranging an eligible return, or sending an eligible refund. This Privacy Policy explains what information may enter that process, why we use it, and how we manage it.
Our handling of personal data is guided by applicable Hong Kong requirements, including the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) and its Data Protection Principles.
Information We Receive
The information collected depends on how you interact with Civistravora. We may receive:
| Information | Why We May Need It |
|---|---|
| Name | Order and customer identification |
| Email address | Order and service communication |
| Telephone number | Delivery coordination |
| Hong Kong delivery address | Order fulfilment and collection |
| Order details | Purchase administration |
| Return information | Reviewing eligible return requests |
| Bank details | Processing an eligible refund |
| Customer correspondence | Responding to enquiries or requests |
Because Civistravora operates exclusively through Cash on Delivery, we do not collect card information or online payment credentials when you purchase shoes from our website.
Bank information is relevant only where an eligible refund needs to be transferred to the customer.
How Information Reaches Us
Personal information may be provided when you place an order, enter delivery information, contact boots@civistravora.com, communicate with our team, submit a return request, arrange collection, or provide information required for an eligible refund.
We ask customers to provide information that is accurate and relevant to the particular request. Please do not send unnecessary personal or banking information through ordinary enquiries.
What We Do With Your Information
We may use relevant personal data to:
- Receive and administer orders;
- Prepare and coordinate Hong Kong deliveries;
- Communicate about dispatch or delivery matters;
- Respond to questions and customer requests;
- Process cancellations submitted before dispatch;
- Assess eligible return requests;
- Coordinate doorstep return collection;
- Arrange replacements where applicable;
- Initiate eligible refunds by bank transfer; and
- Maintain necessary business and transaction records.
We do not use information collected for one purpose in an unrelated manner unless there is an appropriate basis for doing so.
Who May Receive Relevant Information?
Running a local delivery operation sometimes requires limited information to move beyond our internal team.
For example, a delivery service provider may require the recipient's name, telephone number, address, and delivery instructions to complete an order. Similar information may be provided to a collection provider when an eligible return is collected.
Where necessary, information may also be disclosed to professional service providers or public authorities where required or permitted by applicable law.
We limit such disclosures to information relevant to the particular operational or legal purpose.
Refund Information Has a Narrow Purpose
Civistravora accepts Cash on Delivery only. Consequently, an eligible refund cannot simply be reversed to an online checkout method.
When a bank-transfer refund is required, we will contact the customer by email to request the necessary bank details. These details are used for arranging the applicable refund and associated recordkeeping.
Customers should review refund communications before supplying banking information and should never send banking details when they have not requested or become eligible for a refund.
Storage, Access and Retention
Civistravora uses organizational and operational measures designed to limit unnecessary access to personal information. Access is restricted according to business requirements, and information is retained only for periods reasonably necessary for its stated purposes, recordkeeping, dispute handling, or applicable legal obligations.
When information is no longer reasonably required, we take appropriate steps concerning its deletion or anonymization in accordance with our data-management requirements.
Your Personal Data Requests
Subject to the PDPO, individuals may have rights relating to access to and correction of personal data held about them.
Requests concerning personal information can be submitted to boots@civistravora.com. We may require sufficient information to identify the relevant records and establish the identity of the person making the request before responding.
Applicable legal limitations or procedural requirements may affect how a particular request is handled.
Questions About Your Information
Privacy at Civistravora is connected to everyday operations rather than considered as a separate checkout exercise. From entering a Hong Kong delivery address to completing an eligible bank-transfer refund, personal information is used according to the purpose for which it is reasonably required.
For questions concerning this Privacy Policy or the handling of your personal data, contact Civistravora at boots@civistravora.com.